• Deliver most first drafts in 1-2 business days
• Deliver revisions in 24 hours
• Unlimited rounds of revisions
• No limit on video run time (turnarounds may be slower for longer run times)
• Source licensed music
• Source unlimited stock footage clips

What we don't do:

• Record voiceovers
• Record screen-recordings or take screenshots
• Independently source assets (besides music, stock footage, or motion graphics presets)
• Animation
• Excessive, complex, or custom motion graphics
• Wedding videos
• Write copy from scratch

Things that may delay turnaround time:

• Raw footage submissions of over 50 GB. Use proxies if you are uploading more than 200 GB.
• Videos with run times greater than 15 min (can depend on complexity).
• Videos needing custom subtitling.
• Complex or a high number of revisions notes.
• Submitting un-proxied 4k, 6k, or 8k footage.
• Unclear, incomplete, or open-ended instructions.
• Complex edits requiring high levels of fine-tuning/detail.
• Sending additional video notes/assets to your project manager instead of leaving them directly in the video revision tool (MarkUp.io).

Some other important things to know:

• The Essentials plan is not meant to replace a full-time editor.

• If a stock footage clip can not be sourced in our paid library, we are not responsible for sourcing it elsewhere.

• If you submit via Dropbox, we suggest all sub-folders containing footage and assets should be put inside a single "root" folder.

• We understand that you have deadlines to meet, so we try our best to Full fill any rush requests.

That being said, we can never promise turnarounds faster than 2 business days on first drafts, and 24 hours on revisions. Please plan accordingly to avoid a scenario in which we aren’t able to complete a video in time for your deadline.

• You can submit multiple video orders at one time. This will create a queue, and once we finish one of your videos/tasks, we’ll move on to the next one in the queue.

• We do not operate 365 days a year, in observance of our editing team’s local holidays. Click here to see Skitbit team’s days off.

• Our hours of operation are as follows:
• Monday-Friday, 9 am-6 pm Central Time (March 14-November 7)
• Monday-Friday, 8 am-5 pm Central Time (November 8-March 13)